Shipping & Returns

UK Delivery : There is a P&P of £4.90 on all UK orders. Most orders are delivered within 1-3 working days with the Royal Mail. However, for all orders delivered in the UK, please allow up to 10 working days for delivery. If some items are not in stock we may send your order in more than one package. However, we will only charge you one postage fee. If your item is out of stock, you will be informed via e-mail or phone. We will then advise if part of your order is being shipped and when we expect the remaining part of your order to be delivered. We recommend to phone us if your oder is very urgent or needs to arrive on a specific day:  0141 889 7960 International Delivery: All orders to selected EU destinations are charged at a rate of £7.90. Postage for all other countries are available on request. Please phone us with your order: +44 (0)141 889 7960 Orders to most European countries normally arrive within 5-7 working days. However, please allow up to 14 working days for delivery. Deliveries to all other destinations can take up to 21 days. These delivery times are an approximate as the delivery is highly dependent on the efficiency of your local service provider. If you are an international customer, you may be charged extra taxes due on goods brought into the country. BrilliantLife UK Ltd. will not take responsibility for any actions undertaken by customs in your country. Hassle-free return procedure: Please note that in the interests of hygiene, all Verlocke! hair pieces, brushes, hair accessories and hair jewellery are exempt from exchange or return. Other items: If you are not completely satisfied, we will gladly accept returns or exchanges within 30 days from receipt of your purchase if the item unopened, in new condition and fit for re-sale. Please note that we can only exchange or refund unopened packages of hair etc due to hygienic reason. All you need to do is to phone us (0141 889 7960) and ask for a return number, then simply return your purchase with the original invoice, stating your return number, to: BrilliantLife UK Ltd Studio 209 Embroidery Mill Abbey Mill Business Centre Seedhill PA1 1TJ UK Returns are sent at your own risk as we cannot be held liable for lost items.